Director of Financial Aid

Position Title: Director of Financial Aid
Reports to: Director of Admissions
Status: Full-time, Exempt, salary range $68,000-$72,000/yr., benefit eligible

 Summary: Montserrat College of Art is seeking a dynamic professional to manage its Financial Aid Office. The Director of Financial Aid is responsible for the integrity of the financial aid process, ensuring that policies are reviewed and updated regularly, that internal controls are in place, and most importantly, that the needs of the approximately 350 undergraduate students are being met. At the same time, this is a very hands-on position, responsible for the day-to-day operations of the office. Specific responsibilities include: managing all student financial aid programs, maintaining statistical data for federal, state and other agencies, responding to financial aid appeals and special circumstances; developing and presenting financial aid workshops for current and prospective students. This position shares a part time Student Financial Services employee.

Major Functional Areas and Description of Duties:

  • Partner with the CFO and the Director of Admissions to administer a best-in-class financial aid program, which effectively and efficiently serves the needs of our unique population
  • Create a service-oriented environment committed to supporting students’ educational goals by providing high quality financial aid counseling and support, and provide a holistic approach to financial aid advising
  • Oversee long-range planning to forecast financial aid expenditures, create financial projections around potential aid initiatives and/or changes in regulations, and work with the CFO to monitor and analyze financial aid activity
  • Perform standard financial aid duties such as needs analysis, awarding, verification, appeals, loan processing, and satisfactory academic progress monitoring
  • Oversee Title IV program administration, refunds and repayments
  • Administer the Satisfactory Academic Progress (SAP) and Return of Title IV Funds processes
  • Manage all financial aid programs, ensuring compliance with all federal, state, and institutional financial aid regulations, policies, and procedures
  • Award, monitor, and/or revise all financial aid packaging for all qualified applicants in accordance with federal, state, institutional, and other policies and procedures
  • Prepare statistical financial aid data for internal analysis, annual reporting, and reporting to outside organizations and regulatory bodies; including the A-133 audit, FISAP, etc.
  • Understands, implements and facilitates effective, accurate and efficient computer/data systems and systems of communication between the Financial Aid Office and internal and external constituencies
  • Ensures the accuracy and integrity of student aid records and reports (internal and external)
  • Develop, implement and revise policies and procedures to ensure compliance with federal and state laws, regulations and college policies related to financial aid and scholarships
  • Create content for financial aid application forms, brochures, award letters, and accompanying materials – electronic and printed, ensuring that all materials are compliant with current and changing federal legislative and regulatory guidelines
  • Prepare federal and state applications for funds
  • Assesses departmental effectiveness and customer service with continual improvement and renewal in mind
  • Collaborates with Admissions and other departments to manage aid budgets and award aid funds accurately and in a timely manner
  • Manages the department in a way that gains and maintains professional and effective interpersonal relationships with all stakeholders
  • Provide expertise and input on financial aid trends and initiatives to senior management, college staff, current and prospective students, and other constituent communities
  • Other duties and projects as required

Qualifications: (Experience, Skills & Abilities)


  • Bachelor’s degree is required
  • 2-4 years of professional experience is required, preferably in higher education, banking, accounting, business or customer service
  • Prior experience in financial aid is preferred


  • Strong interpersonal skills, a commitment to quality teamwork
  • Skilled at building rapport and maintaining strong relationships with students, parents and staff members
  • Excellent verbal and written skills are essential in this highly visible position
  • Self-motivated, works well on both group and individual projects

Office and Administrative Skills:

  •  Must have practical knowledge of Microsoft Word and Excel, and computer literacy
  • Database management and experience

Complexity and Organization:

  • Must possess demonstrated creative problem-solving skills, flexibility and professionalism
  • Attention to complex details, execution and timely follow through are essential
  • Ability to problem solve and work effectively without direct supervision
  • Must possess excellent organizational skills and have the ability to work proactively and independently
  • Ability to accomplish multiple tasks and work under pressure
  • Exemplary customer service skills

Working Conditions/Physical Demands:

  • Ability to lift 20lbs.
  • Sit and stand for long periods of time

Special Notations:

  • Must be able to work additional hours including evenings and weekends
  • Availability to work annual College Events outside of general business hours: Admissions Open Houses, Annual Art Auction and Commencement

To Apply: 

Please submit a letter of interest and current resume and desired salary to the Human Resources department at Montserrat College of Art,, with the subject line “Director of Financial Aid”.

Resumes will continue to be accepted until the position is filled.

All members of the community are expected to be fully vaccinated against COVID-19 or have an approved exemption in place for medical or religious reasons. For more information regarding the College’s vaccine requirements please refer to our webpage

Montserrat College of Art does not offer visa sponsorship.

Montserrat College of Art is committed to creating an environment of talented and diverse faculty and staff members. Montserrat is an equal opportunity employer and seeks to diversify its workforce as a key initiative in our strategic plan. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.