CTS Student Technician

Summary: A CTS Student Technician will learn and hone useful technical skills while obtaining their degree at Montserrat. The right candidate will find themselves learning the technical workings of the college, including, but not limited to, network infrastructure, managed computer deployment, printing and printer maintenance, computer software and hardware troubleshooting, and web development.

Prior skills in tech are not required, but an interest in it is. On-the-job training will be provided.

In this position, you’ll gain technical experience that will benefit you greatly in your professional career.

Responsibilities and Duties:

• Assessing, troubleshooting, diagnosing, and resolving assigned tickets.
• Creating and assigning ticket requests received via walk-in, phone, or e-mail.
• Running software updates and installing software on clients’ devices.
• Facilitating the loaning and return of technology to students, faculty, and staff.
• Addressing on-site requests for technology needs in classrooms or in print labs.
• Maintaining the cleanliness of technology in labs and classrooms.
• Following up printing needs throughout campus, such as refilling toner, ink, and paper as needed.
• Assisting fellow students and faculty with print needs.
• Print monitor rotation in the new Digital Print Center
• Other tasks will be assigned as needed.

Necessary Skills/Requirements:

• Good verbal and written communication skills.
• Customer Service Skills assisting students, faculty and staff with tech needs
• Knowledge of, or a desire to learn and develop, technical troubleshooting theory.
• Self-motivation and a desire to keep technology on campus running smoothly.
• Ability to work in a team setting.
• Experience with macOS, Windows, and Adobe Creative Cloud a plus